AMBP: Item spanning multiple reservations
The following is a legacy AgentMate Best Practice for the agency when it comes to handling reservations within the Travel Leaders AgentMate System – it was initially published in 2015, and may or may not still be relevant information.
Below is a new policy as it relates to how you must invoice within AgentMate when a specific item (ie Confirmation Number) spans more than one reservation.
The following are some examples of when this can occur, however, it is preferred that whenever possible you should maintain an exact match of 1 invoice per 1 confirmation number.
Examples:
- You purchase an insurance policy which covers more than once invoice (such as a parent purchasing insurance for more than one stateroom).
- A hotel reservation which applies to more than one reservation (such as two couples traveling together sharing a hotel pre-cruise)
- Air arrangements which were purchased together
When it comes to invoicing it is critical that you perform the following: (in this example a grandparent buying airline tickets across two invoices/families)
- Under invoice #1 (grandparents) you would put the item total cost and commission all under the lead guest only – then in the comments section be sure to indicate who the airline tickets are for along with the other invoice number.
- Under invoice #2 you would put the airline ticket as a zero dollar, zero commission entry (simply as a placeholder) and then in the commends state that the airlines were purchased separately under invoice 1
Failure to perform this process during invoicing may result in delayed or penalized commissions.