Information about Ebola – Letter to Guests from Carnival
From Carnival Corporation, including Carnival Cruise Line, Princess, Holland America and others.
Dear Guest,
We know there has been considerable media coverage about the Ebola virus, which has raised concerns among the public in general. We’d like to take this opportunity to provide you some important information in an effort to ease any concerns you may have.
At Carnival Cruise Lines, the safety, health and welfare of our guests, crew, and staff is always our number one priority. Therefore, we have implemented strict screening and boarding procedures following collaboration with federal and international health authorities.
At embarkation, all guests, visitors, and crew boarding our vessels must complete a mandatory health screening questionnaire prior to embarking. Those individuals who answer positively to any of the screening questions will be asked to submit to further medical screening prior to being allowed to board.
As part of our screening process, guests are asked to disclose if they have visited or traveled through countries with a US CDC Level 3 Travel Warning (any of the West African countries of Liberia, Sierra Leone, and/or Guinea). Guests must also disclose if, within 21 days of their departure date, they have been in contact with, or helped care for someone known or suspected to have the Ebola virus, or is currently subject to health monitoring for possible exposure to Ebola. Any individual who answers positively will be denied boarding.
Carnival and other lines continue to monitor the situation closely, along with Cruise Lines International Association and our colleagues in the rest of the travel industry. We remain in close contact with the U.S. Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO) for updates and guidance. Guests seeking more information on Ebola can visit the World Health Organization’s website at www.who.int or the CDC website at www.cdc.gov/vhf/ebola/.
We greatly appreciate your understanding and cooperation in our efforts to safeguard our guests and crew.
Most importantly, we look forward to having you sail with us.
Sincerely,
Vicky Rey, CTC
Vice President – Guest Services
Carnival Cruise Lines
