The difference is in the details…
When you’re paying thousands of dollars for your vacation, what do you expect your confirmation documents to look like? For many, in the digital age, a simple email seems to be enough. For others, a confirmation letter is nice as well… But what if the standard was that you received your travel documents, with detailed, full color itinerary, and truly customized information just for your trip was delivered for you in a leather portfolio?
I believe it is the fine details that can really make the difference, and illustrate to my clients that not only do we take care of the big details on getting you there (which any travel agent can do for you), but how many times will someone take the effort to show you they absolutely value your business and present a several-thousand dollar vacation, like it is something of value.
This evening I was putting together a package for one of my clients visiting Walt Disney World in Florida. Here is a surprising truth… For the same amount of money, you can choose between:
1) An online travel website, which sends you an e-mail confirmation of your trip;
2) The Walt Disney Travel Company, which sends you a 5.5 x 8.5 package with extra discounts and luggage tags; or
3) A Professional Travel Agent, such as myself, which is packaging everything Disney provides, plus:
- VIP services, completing all of your confirmation calls on your behalf
- Detailed pre and post park itinerary and scheduling assistance
- Full trip planning services, including dining and park touring plans
- Vacationing eBook (in printed form at no extra cost)
- Checklists for pre and post trip, with courtesy contact numbers for neighbors
- Extra gifts, including a book and more!
- All wrapped up with executive linen paper, in a leatherette portfolio
- This one will be mailed via priority mail, by for my local Redding clients, they are delivered personally over coffee or pie!
Did I mention that all three cost my clients the exact same? So which would you choose? Does one make you feel more valued than the other? Almost makes the online website email feel cheep all of the sudden. At , we are a fee-free agency, and I take pride in providing my clients first class services for their vacationing needs. From weekend getaways to vacations and multi-generational s. It is my pleasure to provide you excellent service, and take care of all the details, large and small… at no extra cost to you.
The above is an excerpt from a blog post that was written by Jason Olson when he started off in the travel industry. He no longer books travel, but shares this information in the hopes that you might consider using a professional travel agent and use this as a measuring stick by which to compare them with.
